Learn how we handle your personal data, keep your information secure, and use cookies to improve your experience at Novara.

This Privacy & Cookies Policy sets out how Novara Skin & Aesthetics Clinic collects, uses and protects your personal information. We are committed to ensuring that your privacy is protected and that we comply with all relevant UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

If you have any questions, please contact us at:
E: novara@seahamhall.com

We may collect and process the following information:

• Full name and contact details (email address, phone number, address)
• Date of birth and medical history (when relevant to your treatment)
• Treatment preferences and consultation notes
• Payment and billing information (when applicable)
• Correspondence and communications with us
• Website usage data via cookies

We only collect data that is relevant to your care or your experience with us.

We collect your personal data to:

• Provide safe and effective treatments
• Maintain accurate clinical records
• Process appointments and follow-up care
• Communicate with you about services or updates
• Meet our legal and regulatory obligations
• Improve our website performance and user experience

All personal information is securely stored in accordance with GDPR regulations. We use encrypted systems and take regular steps to review access, manage permissions, and prevent unauthorised access, alteration or disclosure of your data.

Your data is only retained for as long as necessary for legal, regulatory or medical purposes.

We never sell or share your data with third parties for marketing purposes.

We may share relevant data with regulated medical professionals or third-party services (e.g. payment processors or booking platforms) when necessary to deliver your care. These parties are subject to strict confidentiality and data processing agreements.

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of data (when applicable)
• Object to or restrict certain types of processing
• Withdraw consent (where given)

To exercise your rights, contact us at:
E: novara@seahamhall.com

A cookie is a small text file stored on your device when you visit our website. We use cookies to:

• Analyse website traffic and user behaviour (Google Analytics)
• Remember your preferences (e.g. form entries or language)
• Improve performance and content relevance

You can control cookies through your browser settings. By continuing to browse our site, you consent to the use of essential and analytical cookies.

Our website may contain links to third-party websites (e.g. booking platforms or product partners). Please note that we are not responsible for the privacy practices or content of those external sites.

We may update this Privacy & Cookies Policy from time to time to reflect changes in the law or our services. The latest version will always be available on this page.

Last updated: April 2025